This Privacy Policy sets out how RTO Works (“we”, “us”, “our”) collects, uses, stores and protects personal information through the website: https://rtoworks.com.au/.
RTO Works is committed to ensuring your privacy is protected. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Anonymous Website Information
You may browse our website without providing personal information. However, we may collect anonymous data for the purpose of improving website performance and user experience.
This may include:
- pages visited and time spent on pages
- referral sources (how you found our site)
- browser type and device information
- IP address (in anonymised or aggregated form where applicable)
- general website traffic and usage patterns
This information is collected through website analytics tools and marketing platforms.
Personal Information
We may collect personal information when you:
- submit an enquiry
- request customer support
- subscribe to a mailing list
- purchase resources or services
- complete forms on our website
Personal information may include (but is not limited to):
- name
- email address
- phone number
- organisation details
- purchase and transaction history
2. Why We Collect Information
We collect information to:
- provide and deliver our products and services
- respond to customer enquiries and support requests
- send requested updates or marketing communications (where you opt-in)
- improve website functionality and user experience
- conduct internal reporting and analytics
- meet legal and regulatory obligations
3. Marketing Communications
We will only send marketing material where:
- you have opted in, or
- you have requested to be added to our mailing list, or
- you have otherwise provided consent (express or implied under Australian law)
- You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
4. Disclosure of Personal Information
RTO Works does not sell your personal information.
We do not disclose your personal information to third parties except where:
- required to deliver services (e.g. payment processors or web hosting providers), or
- required by law, regulation, or court order, or
- you have provided consent
Where third-party service providers are used, we take reasonable steps to ensure they handle personal information securely.
5. Cookies
This website uses cookies to enhance your browsing experience.
Cookies may be used to:
- remember website preferences
- improve site performance
- support analytics reporting
- enable advertising and remarketing
You may choose to disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.
6. Google Ads Remarketing
We use Google Ads Remarketing, which allows us to display advertisements across Google and third-party websites based on your previous visits to our website.
Google may use cookies and anonymous browsing information to serve these ads.
You can opt out of Google’s personalised advertising by visiting Google’s Ads Settings: https://adssettings.google.com/
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
8. Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you and request corrections where necessary.
To request access or changes, please contact us. For security reasons, we may require your request in writing and verification of identity.
9. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be published on this website.
If you do not agree with the Privacy Policy, you should not access or use our website.
10. Contact Us
If you have questions about this Privacy Policy or would like further information, please contact us: hello@rtoworks.com.au