FAQ

Expert advice and support to meet your RTO needs.

When you purchase a unit, you receive everything you need to deliver and assess that unit – with an unlimited use license for one VET provider. This typically includes:

  • Trainer guide
  • Student guide
  • Learning content mapping
  • PowerPoint presentation
  • Self-study guide
  • Assessor marking guide
  • Student assessment tasks
  • Mapping guide
  • Some Works categories include additional material – such as video content, simulation packs and self-study guides. Trades-based qualifications do not include self-study guides due to the practical nature of the courses.

Note: Theory-based units and trade-based units can vary in the material included.

Every unit from RTO Works is $528 – including GST.

We do not price per qualification, because our clients often want to purchase multiple qualifications with overlapping units. Quoting by qualification may therefore lead to clients paying multiple times for the same unit.

With RTO Works, you’ll never pay twice for the same unit.

Please note: This does not apply to our Building and Construction Works suite. This is because – even among units with identical codes – plans, tasks and questions vary for different qualifications. For example, carpentry and painting qualifications may share units, but the details in those units are specialised depending on the context.

No resources provider can guarantee that their resources are compliant because external compliance audits are based on human opinion and perception. Any business that claims to offer a guarantee is lying. What we do offer is a compliance promise.

Before we can challenge or rectify any issues that appear during an audit, you must supply a copy of the audit report outlining the issues raised during the audit and a copy of the tools submitted to the auditor.

Yes. RTO Works develops customised TAS roadmaps for how to run our courses in consultation with you.

Some qualifications also have a generic TAS available that has been pre-populated with all of the core units and has instructions so you can customise it yourself. These are available for $220 including GST.

A custom TAS is $550 including GST per course and has a two-week turnaround. You can add a TAS through our eCommerce store or by contacting our team.

Yes. We offer reduced licensing fees when you purchase resources for multiple RTOs that are owned by the same parent company or stakeholders. Get in touch with our team for more details.

If you purchased online through our eCommerce store, you can access your resources by:

  • downloading via the links on the Purchase Confirmation page,
  • logging into your account and downloading your resources at any time, or
  • downloading via the links automatically sent to your nominated email address.

If you purchased through a member of the RTO Works team, you will receive the download link to your resources via email 1-2 business days after your payment has been cleared and confirmed with our bank. Note: Files are delivered in this way Tuesday - Friday only. If you require your files urgently, please contact our team.

RTO Works has no central head office. Every team member works remotely as part of our mission to minimise our impact on the environment through reduced energy consumption and pollution caused by travel.

No. Unfortunately, RTO Works no longer undertakes audits for new clients.

If you do want an internal audit, we can recommend a preferred partner to meet that request.

No. Once you’ve purchased your files, we are unable to offer you a refund.

If you ordered resources for a unit that you have previously purchased from us, and not realised, we can offer you a credit for that unit.