From 1st July our prices are increasing. Please check each qualification page for information about inclusions, as most learning and assessment packs will now include a session plan as a standard offering, or contact us for more information.

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Terms and Conditions for Membership

  1. Introduction
    1. These Terms and Conditions (“Agreement”) govern the Membership with The Trustee for TL TRUST trading as RTO Works (“us, we, our”), which provides various services and benefits to member Registered Training Organisations (RTO) (“Members, you, your”) under the Membership program (“Membership”). By enrolling in the Membership, Members agree to comply with this Agreement.
  2. Types of Membership
    1. We offer two types of membership:
      1. First Class Membership; and
      2. Business Class Membership.
  3. Membership Benefits
    1. Tailored Customer Service: Members will have access to personalised customer service to assist with RTO needs.
    2. Digital Member Badges: Members will receive custom digital badges for use in their email signature, website, and social media to promote their Membership status.
    3. Quarterly Newsletter: Members will receive an exclusive quarterly newsletter with industry insights, updates, and tips.
    4. Access to Quarterly Compliance Activities: Members will receive access to exclusive compliance activities conducted on a quarterly basis to assist with ongoing compliance.
    5. One-Hour Consultation Session: Members are entitled to one (1) hour-long consultation session annually to address specific questions and compliance-related issues.
    6. Free 12-Month Membership Subscription to Innovation Academy: Two (2) of the Member’s staff will receive a complimentary 12-month subscription to Innovation Academy, our professional development partner. Additional staff members can access this subscription at a discounted rate of $99 per year per staff member.
    7. Advertising Opportunity on IELTS Education Partner Website: Members will receive an advertising opportunity on the IELTS Education partner business’s website to promote their RTO services.
    8. Business Class Discount Code for Online Store Resources: Business Class Members will be provided with a unique discount code, entitling them to receive 10% off all downloadable resources available through our online store.
    9. First Class Discount Code for Online Store Resources: Business Class Members will be provided with a unique discount code, entitling them to receive 15% off all downloadable resources available through our online store.
    10. Express Audit: First Class Members are entitled to one (1) Express Audit per year, which includes a fast-tracked audit of your RTO’s processes to support compliance.
  4. Membership Fees
    1. Membership fees must be paid in full and in advance to access the Membership benefits listed above.
    2. All fees are inclusive of Goods and Services Tax (GST), where applicable.
    3. We reserve the right to adjust Membership fees upon renewal or in response to any changes in applicable laws or regulations. Any changes will be communicated to Members in writing at least 30 days before the renewal date.
  5. Renewal & Termination
    1. Memberships are 12 months in duration.
    2. Memberships will be automatically renewed at the end of the Membership period unless the Member provides written notice of cancellation at least 14 days before the renewal date.
    3. If a Membership is renewed and the Member wishes to terminate within a grace period of 7 days from the renewal date, they may request a full refund. To be eligible for a refund, the cancellation request must be submitted in writing via email to hello@rtoworks.com.au, and no benefits from the current Membership period may have been used. After the grace period expires, no refunds will be issued, and the Membership will remain active until the end of the billing cycle.
  6. Restrictions
    1. Membership benefits are non-transferable and are available only to the Member RTO and its registered staff members.
    2. All digital branding, including logos, email signatures, and promotional materials, must be used in compliance with the guidelines provided by us.
    3. All discounts and credits provided are non-transferable and can only be applied to orders placed by the Member RTO.
    4. Any benefits not used within the Membership duration (12-month period) will expire.
  7. Liability
    1. We will not be liable for any loss, damage, or expense incurred by the Member as a result of participation in the Membership, except for liability which cannot be excluded by law under the Australian Consumer Law (as set out in the Competition and Consumer Act 2010 (Cth)).
    2. Members should be aware that participation in compliance activities or training is not a guarantee of compliance with any regulatory framework.
  8. Privacy & Data Protection
    1. We will handle your personal and organisational data in compliance with the Privacy Act 1988 (Cth) and other applicable privacy laws.
    2. Our Privacy Policy, available on our website, outlines how personal data will be collected, used, and protected. By becoming a Member, you consent to the collection, use, and disclosure of personal information in accordance with this policy.
    3. Members have the right to access and correct their personal information held by us as per the Australian Privacy Principles.
  9. Intellectual Property
    1. All branding materials, logos, and content provided as part of the Membership benefits are the intellectual property of RTO Works. Members agree not to reproduce, distribute, or otherwise use these materials outside of the scope of the Membership benefits without express written consent from us.
  10. Dispute Resolution
    1. If any disputes arise in connection with the Membership or this Agreement, Members agree to first seek resolution through informal negotiation with us.
    2. If the dispute cannot be resolved informally, the parties will agree to resolve the dispute through mediation or arbitration as per Australian laws. Any mediation or arbitration will take place in Victoria, Australia.
  11. Governing Law
    1. This Agreement governed by the laws of the state of Victoria, Australia. Any legal proceedings in connection with the Membership will be subject to the exclusive jurisdiction of the courts of Victoria.
  12. Amendments
    1. We reserve the right to amend or modify this Agreement at any time. Any material changes to this Agreement will be communicated to Members in writing at least 30 days before they come into effect. By continuing to use the membership services after such changes, Members accept the modified terms.

Contact Information

For any questions, concerns, or inquiries regarding your Membership, please contact us at:

www.rtoworks.com.au

(03) 7302 2970

hello@rtoworks.com.au