Course
BSBSS00127 Contact Centre Team Manager Skill Set
4 units (4 core units)
* All prices below include GST.
Unit
Learning & assessment pack
Assessment review report
Session plan
eLearning pack
RPL kit
Subtotal
BSBCMM412
Lead difficult conversations
Learning & assessment pack
$693
Session plan
$35
BSBOPS404
Implement customer service strategies
Learning & assessment pack
$693
Session plan
$35
BSBTWK502
Manage team effectiveness
Learning & assessment pack
$693
Session plan
$35
RPL kit
$346
SIRXCEG004
Create a customer-centric culture
Learning & assessment pack
Assessment review report
Session plan
eLearning pack
RPL kit
–
Total
$0
(Incl GST)
